How to make error free your printer?

Our printer online service is designed to provide you with seamless, hassle-free solutions for all your printing needs. Whether you require assistance with setting up a new device, downloading the latest printer drivers, or troubleshooting issues like an printer offline error, our comprehensive support system has you covered. With just a few clicks, you can access a wealth of resources, including detailed user manuals, step-by-step guides, and firmware updates to ensure your printer runs at peak performance. Our dedicated online chat support connects you with experts in real-time, ready to address your queries, recommend solutions, and resolve any technical difficulties efficiently.

How to Install and Update Printer Drivers

Identify Your Printer Model

  • Locate the exact model number on the printer's label (e.g., LaserJet 1020).
  • If unavailable, use the printer display to find the model under Settings > About Printer.

Prepare Your Computer

  • Check if your operating system (Windows/macOS) is updated.
  • Disconnect the printer from the computer to avoid driver conflicts during installation.

Download the Driver

  • Open a web browser and visit the Support page.
  • Enter your printer model in the search box and select your operating system.
  • Click Driver & Software and select the latest driver available.

Install the Driver

  • Locate the downloaded file in the Downloads folder.
  • Windows: Double-click the .exe file and follow the installation wizard prompts.
  • Mac: Open the .dmg file, drag the installer to Applications, and proceed with setup.

Verify Installation

  • Print a test page to confirm successful driver installation.
  • On Windows, go to Devices and Printers and ensure your printer appears under Printers.

Set Up Auto-Updates for Drivers

  • Open the Smart app, go to Settings, and enable Automatic Driver Updates.

Printer Setup Made Easy

Unboxing and Setup

  • Remove the printer from its packaging and take out all protective tapes and seals.
  • Check for included accessories (power cord, USB cable, ink cartridges, manual)
Unboxing Printer

Power Up the Printer

  • Plug the printer into a power source.
  • Turn it on by pressing the power button and wait for it to initialize.
Power Up Printer

Install Ink/Toner Cartridges

  • Open the cartridge access door and wait for the cartridge holder to move to the center.
  • Remove cartridges from their packaging, ensuring you don't touch the copper contacts.
  • Insert the cartridges into their slots until they click into place.
Install Ink Cartridges

Load Paper

  • Open the paper tray and adjust the guides to the correct size.
  • Place plain, clean paper in the tray and push it in until it fits snugly.
Load Paper

Connect to Your Device

  • For USB Connection: Plug the printer into your computer and let the driver install automatically.
  • For Wireless Connection: Use the printer's touchscreen to navigate to Wireless Setup and connect to your Wi-Fi network.
Connect Printer

Top Solutions for Printer App Connectivity Issues

  • Verify that your printer supports the Smart app by checking its model.
  • Update your mobile device’s OS to the latest version.
  • Uninstall the app from your phone or computer.
  • Reinstall the latest version from the App Store (iOS) or Google Play Store (Android).
  • On the printer, navigate to Settings > Network > Reset Network Settings.
  • Reconnect the printer to your Wi-Fi network.
  • On Android: Go to Settings > Apps > Smart > Clear Cache.
  • On iOS: Restart the app and force-close unnecessary background apps.
  • Open the app and tap Add Printer.
  • Enter the printer's IP address if it doesn’t appear automatically.

Printers We Repair


HP Printers:

HP DeskJet 3755

HP OfficeJet Pro 9015

HP LaserJet Pro MFP M428fdw

HP Envy 7855


Canon Printers:

Canon PIXMA TS8320

Canon imageCLASS MF644Cdw

Canon MAXIFY GX7021

Canon PIXMA G6020


Epson Printers:

Epson EcoTank ET-2760

Epson WorkForce WF-2860

Epson SureColor P800

Epson Expression Premium XP-7100


Brother Printers:

Brother HL-L2350DW

Brother MFC-J995DW

Brother DCP-L2550DW

Brother HL-L3270CDW


Samsung Printers:

Samsung Xpress SL-M2070FW

Samsung ProXpress M3820DW

Samsung ML-2165W


Lexmark Printers:

Lexmark MB2236adw

Lexmark MC3426adw


Kyocera Printers:

Kyocera Ecosys P5026cdw

Kyocera TaskAlfa 2554ci


Ricoh Printers:

Ricoh SP C261SFNw

Ricoh IM C3000


Dell Printers:

Dell E525w

Dell B2360dn

Find Your printer...
How to Download and Install Printer Software for Windows and Mac
Prepare the Printer
  • Turn on the printer and ensure it’s in ready mode.
  • For wireless printers, ensure it’s connected to the same network as your computer.
Access Support
  • Visit Support and enter your printer model.
  • Select Software & Drivers and download the required software.
Installation for Windows
  • Double-click the .exe file.
  • Follow the prompts to accept the license agreement and select the connection type (USB or wireless).
  • Restart your computer after installation.
Installation for Mac
  • Double-click the .dmg file.
  • Drag the software to the Applications folder and open it.
  • Follow the on-screen instructions to complete the installation.
Printer Software Installation
Wireless and Wired Printer Setup
Printer Setup for Wireless and Wired Connections

Wireless Connection:
  • Navigate to Settings > Wi-Fi Setup Wizard on the printer display.
  • Select your Wi-Fi network and enter the password.
  • Open the Smart app or go to Printers & Scanners on your computer.
  • Select Add a Printer and choose your printer from the list.

Wired Connection:
  • Plug one end of the USB cable into the printer and the other into your computer.
  • Wait for your computer to detect the printer automatically.
  • If prompted, download the drivers from the website or let your OS install them automatically.
Resetting Your Printer to Factory Settings for Software Issues
  • Navigate to Settings > Tools > Restore Factory Defaults.
  • Select Yes to confirm. The printer will restart automatically.
  • Reconnect to Wi-Fi or USB.
  • Reinstall drivers or software as needed.
How to Fix Slow Printing Problems with Printer Drivers
  • Access the print dialog box and select Draft Mode for quicker prints.
  • Check for updates via the Smart app or the Support website.
  • Open Devices and Printers, right-click your printer, and cancel pending jobs.
  • Switch to USB if your Wi-Fi connection is unstable.
    • Fixing Slow Printing Problems
    Why Printer Software Fails to Install and How to Fix It
  • Confirm the software supports your OS version.
  • Free up space on your computer for a smooth installation.
  • Right-click the installer and choose Run as Administrator.